SAN FRANCISCO – WEBWIRE – Friday, March 7, 2025
Agentforce 2dx enables Agentforce to engage proactively, be triggered on changes in files, operate autonomously within the background of any replace direction of, and occupy interplay with users all via any user interface with prosperous stutter material and media
Contemporary low-code and expert-code instruments empower admins and developers to confidently configure, test, and deploy Agentforce quicker with AI-powered assistance
AgentExchange, the depended on Agentforce market constructed into Salesforce, will flee up the deployment of AI agents with ready-to-spend partner and neighborhood-constructed actions and agents
Possibilities much like The Adecco Neighborhood, Engine, OpenTable, Oregon Humane Society, Precina, and Vivint occupy adopted Agentforce, remodeling how their companies whisk with digital labor
Salesforce (NYSE: CRM), the #1 AI CRM,launched Agentforce 2dx, potentially the most recent model ofAgentforceits digital labor platform for bringing depended on,self reliant AI agentsinto the float of labor. On this release, Agentforce is growing past the reactive, user-initiated world of chat interfaces and enabling proactive AI agents to work on the aid of the scenes, without constant human oversight, to free up unique buyer and employee workflows of any type. Organizations can now seamlessly integrate self reliant agents into their existing files programs, replace good judgment, and user interfaces, enabling agents to seem forward to change wants and dynamically steal circulate bettering efficiency, agility, and scale.
Agentforce 2dx also marks the release of a brand unique enviornment of low-code and expert-code instruments for Salesforce developers to confidently configure, test, and deploy Agentforce quicker, paired with evolved analytics to aid groups display screen, debug, and optimize agent efficiency with accurate-time files and steering. To experiment with these instruments, Salesforce now offers the Agentforce Developer Version, a utterly free atmosphere the attach developers can prototype agents using Agentforce and as well to find the capabilities ofFiles CloudSalesforces hyperscale files engine.
Additionally,Salesforce launched AgentExchangethe depended on market and neighborhood for Agentforce that’s constructed into Salesforce, opening up unique opportunities for partners to participate within the immediately growing$6 trillion digital labor market replace. AgentExchange will flee up Agentforce deployments with a library of ready-to-spend templates and actions, saving companies time and resources while enabling partners to list their parts for sale and grab their part of the rising AI agent market. AgentExchange launches with bigger than 200 preliminary partners and hundreds of ready-made actions every having handed a rigorous safety review and backed by buyer reviews to mercurial agree with and deploy AI agents all via multiple professions and industries.
Agentforce 2dx, paired with the unique developer instruments and AgentExchange, launches with theAgentblazerneighborhood, an inclusive neighborhood for Salesforce admins, developers, CTOs, CIOs, and diversified IT leaders who can part simplest practices and learn talents on Trailhead to agree with agent-first companies.
Firms as of late occupy more work than employees, and Agentforce is stepping in to own the opening. By extendingdigital laborpast CRM, were making it more uncomplicated than ever for companies to embed agentic AI into any workflow or application to address routine duties, elevate employees, and attach with customers. With deep integrations all via Salesforces digital labor platform, CIOs, IT leaders, and developers can seamlessly type agents and automate work wherever it happens, riding efficiency, fueling innovation, and unlocking unique opportunities within the $6 trillion digital labor market. Adam Evans, EVP and GM of Salesforces AI Platform
Why it matters:96%of developers deemAI agentswill positively reshape the developer journey.Agentic AIrepresents the following evolution of automation, the attach AI-driven agents operate independently to originate duties, have selections, and optimize workflows without constant human oversight. Not like former AI chatbots, which require manual prompts or inflexible programming, agentic AI dynamically responds to reside files and evolving replace wants. Salesforces most recent agentic AI enhancements recount a significant bounce in how organizations integrate agents into day-to-day operations. By embeddingAIseamlessly into apps, workflows, and processes, enterprise-ready AI agents wont excellent aid theyll act.
OpenTable is partnering with Salesforces Agentforce Platform to aid OpenTables buyer service agents better relief our drinking locations and diners. Three weeks in, it is handling 73% of all restaurant web queries. Right here’s a 50% enchancment from our old instrument and we question this number to extra develop once Agentforce is launched to the common target market. George Pokorny, Senior VP of Global Customer Success at OpenTable
Whats uniqueOrchestrate Agentforce all via any journey or system
Deploying self reliant agents for every buyer and employee interplay historical to require a elaborate implementation approach. Now, admins and developers occupy noteworthy more capabilities to embed Agentforce any place and tailor for every spend case with unique instruments esteem:
APENTFORCE API:Integrate Agentforce in aid-close processes, diversified programs, and straight away into functions with the unique Agentforce API. As an illustration, customers can trigger an agent when an ERP negate is created or kick off a loan application direction of automation to substantiate whether paperwork occupy the significant files.
Agentforce Invocable Actions:Agentforce can now be embedded inner Salesforce replace good judgment, esteem Circulation and Apex. This permits customers to mix classic workflow automation with agenticreasoning. As an illustration, customers can trigger an agent when a chance strikes to a definite stage to motive over the finest subsequent steps, and kick off e-mail updates or approvals accordingly.
MuleSoft for Agentforce:MuleSoft Subject Heart permits developers to make spend of pure language to agree with Agentforce subject matters and actions from MuleSoft APIs. The MuleSoft API Catalog simplifies AI agent pattern by centralizing discover admission to to diverse APIs from MuleSoft, Salesforce, and Heroku inner Agentforce. It offers a real, dominated hub for admins to mercurial extend agent capabilities with pre-constructed subject matters and actions from all via their ecosystems. The MuleSoft Agentforce connector permits developers to integrate Agentforce into existing workflows, enabling APIs and integrations to trigger agents for files enrichment and circulate execution all via programs.
Agentforce Steps in Slack Workflow Builder:Enables developers to embed Agentforce into no-code automations in Slack. Position off Agentforce from Slack events, and pass Slack conversational context aid to Agentforce without needing to depend on user-initiated circulate.
Agentforce Worker Template:With out considerations deploy Agentforce for employee spend cases all via Slack and Salesforce with a brand unique Agentforce template. Agentforce Worker Template permits customers to agree with multiple employee agents that may perchance perchance also be configured and deployed all via any line of replace.
Agentforce Surfaces:Intelligently bring prosperous stutter material inner Agentforce all via all Digital Engagement channels. Intelligently add dynamic, interactive parts and media that are channel and machine particular to raised customise how Agentforce reveals up all via channels.
Agentforce Cards:Embed Lightning web parts contained within the response of Agentforce actions. Reuse existing Salesforce parts to give more context, files, and efficiency to Agentforce.
Tableau Semantics:Receive optimistic and organized files constructions semantic gadgets that Agentforce may perchance perchance perchance perchance make potentially the most of. Tableau enriches agents with accurate-time replace context, so they can provide more suitable insights and solutions.
Confidently configure, test, and deploy with unique instruments
Agentforce contains unique expert-code and low-code instruments to aid admins and developers ideate, type, deploy, and supervise their Agentforce all via their organization. These instruments are portion of the deeply unified Salesforce Platform, so they’re fully integrated into the workflows developers spend daily, esteem DevOps Heart and the Account for Line Interface (CLI).
Agentforce Developer Version:A unique free atmosphere for gaining access to Agentforce and Files Cloud to discover started on prototyping first spend cases. Agentforce Developer Version contains 10GB of discover admission to to Files Cloud, and 150 LLM generations per hour.
AI assistance in Agent Builder:Teams can now attach Agentforce into production quicker and with more self belief with AI-powered topic and instruction introduction to aid mercurial configure agents that adhere to simplest practices. AI Reduction also helps groups troubleshoot solutions that Agentforce offers and give steering on learn the answer to toughen the underlying topic and instructions.
Making an are trying out Heart:Teams can without considerations test their Agentforce configurations at scale using AI. They every so often can robotically generate and whisk test cases in Making an are trying out Heart of their Salesforce Sandbox. Teams can also steal level to of how correctly Agentforce configurations are adhering to guardrails esteem faithfulness or context relevance.
CLI and VS Code Toughen:Developers can now agree with, change, and test Agentforce configurations using the CLI and VS code. All functions of Agentforce configurations may perchance perchance also be created and up so a long way with expert-code instruments, and test cases may perchance perchance also be whisk towards these configurations.
DX Inspector:Explore and perceive the overall metadata and data historical by Agentforce, including agent subject matters and actions, inner your Salesforce Sandbox. With out considerations have and music changes to the metadata while configuring agents in Agent Builder via the side panel.
Agentforce Interaction Explorer:Detailed reporting and analytics about how Agentforce is performing, from common traits the overall device down to particular person session tracing. Perceive every user anticipate of, the reasoning steps associated with the response, and look AI-powered options to aid continuously refine subject matters and instructions to toughen agent efficiency.
Analyst perspective
Agentic AI promises to bring exponential advantages from AI by automating complex duties and interactions without human intervention. Nonetheless, growing agentic AI that may perchance perchance perchance address complex duties with acceptable efficiency has been a problem. Alternate analyst Valoir came all via using a platform optimized for agentic AI pattern esteem Salesforce Agentforce enables organizations to bring self reliant AI agents an moderate of 16 times quicker than diversified approaches while growing accuracy by 75%.
Futurum Study came all via organizations using Agentforce can conclude ROI as much as five times quicker and with on the least a 20% lower total payment of possession, enabling them to outpace opponents and streamline operations at scale. Firms using Agentforce occupy reported 40% quicker case decision times and 25% increased lead conversion charges, straight away affecting revenue and buyer retention.
89% of CIOs identify AI and automation as extreme to their digital approach in 2025, yet 60% of AI projects fail to bring optimistic ROI. Agentforce bridges this gap with pre-constructed workflows that bring measurable affect hasty. While DIY agent-essentially essentially based AI projects can steal in to a one year to enforce, Agentforce customers roam reside in excellent 4-6 weeks, realizing tag 3-4 times quicker. As AI agents modified into embedded all via replace operations, from engineering to head-to-market, they’re going to basically reshape how groups engage with customers and partners. As a replace of siloed interactions all via CRM, give a steal to platforms, and marketing instruments, AI agents can coordinate responses, escalate disorders, and optimize workflows in accurate time. Firms that harness this shift particularly of their partner ecosystems will have a aggressive edge in each and every efficiency and market attain. Dion Hinchcliffe, VP and Put together Lead, CIO Insights, Futurum Neighborhood
Possibilities stamp rapid tag
Adecco Neighborhood, the worlds leading expertise firm, is harnessing the flexibility of Files Cloud and Agentforce to agree with a deeplyunified platformthat redefines the recruitment landscape. By centralizing bigger than 40 cases of their files usingMuleSoftand Files Cloud, Adecco will streamline operations and increase efficiency.
Agentforce is utterly remodeling our recruitment direction of. By automating resume screening and using AI to engage with millions of candidates, we are able to connect with every applicant and have sure that they feel valued and urged. This not most efficient improves the journey for candidates but additionally frees up our recruiters to level of interest on building meaningful relationships, all while boosting our efficiency and scalability. Greg Shewmaker, Senior Vice President of Global Operations and AI at The Adecco Neighborhood
Engine, the stylish commute platform for replace trips and events, aims to conclude in terms of $1.9 million in total annualized advantages, shorten moderate address time for cancellation requests and e-mail responses by 15%, and put together as much as 30% of incoming buyer inquiries with agents.
With Agentforce, weve constructed multiple AI agents that energy assorted functions of our replace, addressing every stage of the patron lifecycle. By managing a significant part of incoming buyer inquiries, Agentforce serves as a significantdigital laborplatform that enhances our buyer service workforce. The AI agents address cancellation requests close-to-close without needing human escalation, using CRM files to present suitable responses. This streamlines our operations and permits our groups to level of interest on excessive volumes of FAQs all via chat, e-mail, and discover in contact with calls. Elia Wallen, Founder and CEO at Engine
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